--- title: Customer Requirements & Certifications In Infor CloudSuite Industrial description: Learn about customer requirements & certifications within the Quality Management module of Infor CloudSuite Industrial. image: https://www.visualsouth.com/hubfs/Customer%20requirements%20certifications.png --- [![Visual South](https://www.visualsouth.com/hs-fs/hubfs/VisualSouthLOGOvector3015%20175w.png?width=175&height=88&name=VisualSouthLOGOvector3015%20175w.png "Visual South")](https://www.visualsouth.com/) [![Free Consultation](https://no-cache.hubspot.com/cta/default/2623780/3beafe61-57b9-446b-8079-719c3dce1e3a.png)](https://cta-redirect.hubspot.com/cta/redirect/2623780/3beafe61-57b9-446b-8079-719c3dce1e3a) ![Fotolia_143852246_XXL.jpg](https://www.visualsouth.com/hs-fs/hubfs/Fotolia_143852246_XXL.jpg?width=1688&name=Fotolia_143852246_XXL.jpg "Fotolia_143852246_XXL.jpg") # Visual South Insights This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. # [Customer Requirements & Certifications In Infor CloudSuite Industrial](https://www.visualsouth.com/blog/customer-certifications) 6/23/25 12:45 PM - [Tweet](https://twitter.com/share) ![Customer requirements certifications](https://www.visualsouth.com/hs-fs/hubfs/Customer%20requirements%20certifications.png?width=700&height=300&name=Customer%20requirements%20certifications.png) This article is part of our **CloudSuite Industrial Feature Focus** series. Each post highlights a specific feature within [**Infor CloudSuite Industrial (CSI)**](https://www.visualsouth.com/cloudsuite-industrial). In this one, we’re exploring how CSI helps manufacturers meet **Customer Requirements & Certifications**, particularly in industries that require documented proof of compliance. Here’s what we’re focusing on today: - **Feature:** Customer Requirements & Certifications - **Module:** Quality - **Product:** Infor CloudSuite Industrial ERP ## Customer Requirements & Certifications Overview Many manufacturers must meet customer-specific quality requirements, including documentation and certification of compliance. CSI’s Quality Control module provides structured tools for tracking and enforcing these requirements, especially through the use of control plans, documentation logs, and certificate handling workflows. For example, CSI can require that **Certificates of Conformance (CoCs)** be validated and included with each shipment. These certifications are tied to the job, customer, and item, ensuring documentation stays intact from production to delivery. CSI also helps ensure that customer-required quality steps (like audits, process validations, or test documentation) are logged before shipment occurs. This feature is particularly important for regulated industries—like aerospace, medical, or defense—where missing documentation could delay delivery or result in chargebacks. Because CSI keeps these processes within the ERP, traceability and accountability are maintained throughout the system. ## Expert’s Take on Customer Requirements & Certifications **Nick Mendolia**, Director of Client Solutions at Visual South, explains how tracking certifications in CSI helps close the loop on compliance: > “It’s really about validating that all certifications have been completed and shipped with the product. That may not sound complex, but doing it in a spreadsheet is a mess.” Nick notes that this functionality is especially useful when tied directly to the job and customer record. “The benefit of tracking it within the ERP is you have that end-to-end connection—from the actual job or PO that produced the item all the way through shipment,” he says. Rather than relying on disconnected systems or tribal knowledge, CSI helps formalize customer quality obligations and make sure nothing gets missed at the shipping dock. ## Quality Management Micro Demo Want to see how quality control works in CloudSuite Industrial? Watch this short micro-demo, part of our [20-video demo series on CSI](https://www.visualsouth.com/cloudsuite-industrial-syteline-demo-gallery).   ## Related CloudSuite Industrial Resources - [Supplier Management](https://www.visualsouth.com/blog/supplier-management) - [Tracking Job Quality](https://www.visualsouth.com/blog/tracking-job-quality) - [Non-conformance Tracking](https://www.visualsouth.com/blog/non-conformance-tracking) - [Customer Complaint Reporting (CCR)](https://www.visualsouth.com/blog/customer-complaint-reporting) Want to explore more about CSI’s quality management capabilities? [Let’s talk](https://www.visualsouth.com/contact). Want to see CloudSuite Industrial in action? Access the full demo gallery below. [![New Call-to-action](https://no-cache.hubspot.com/cta/default/2623780/40c5de5f-ee94-406e-83c6-d728381d37ee.png)](https://cta-redirect.hubspot.com/cta/redirect/2623780/40c5de5f-ee94-406e-83c6-d728381d37ee) Topics: [CloudSuite Industrial](https://www.visualsouth.com/blog/topic/cloudsuite-industrial) [CSI Features](https://www.visualsouth.com/blog/topic/csi-features) ![Nick Mendolia](https://app.hubspot.com/settings/avatar/75653e503ec504d99073dd77fc6dc5f7) #### Written by [Nick Mendolia](https://www.visualsouth.com/blog/author/nick-mendolia) Nick is the Director of Client Solutions at Visual South and has been working in the Manufacturing industry for over 35 years, including roles as Tool & Die Maker, Machine Shop Foreman, and Director of Manufacturing. He has been involved in many ERP implementations as a customer and consultant. Nick has been with Visual South since 2003. Previous Post [![](https://www.visualsouth.com/hubfs/service%20analytics.png) ](https://www.visualsouth.com/blog/service-analytics) [Service Analytics In Infor CloudSuite Industrial](https://www.visualsouth.com/blog/service-analytics) Next Post [![](https://www.visualsouth.com/hubfs/Non-conformance%20tracking.png) ](https://www.visualsouth.com/blog/non-conformance-tracking) [Non-conformance Tracking In Infor CloudSuite Industrial](https://www.visualsouth.com/blog/non-conformance-tracking) - Recent - Popular - Categories ### Lists by Topic - [Business improvement (116)](https://www.visualsouth.com/blog/topic/business-improvement) - [ERP selection (93)](https://www.visualsouth.com/blog/topic/erp-selection) - [ERP research (79)](https://www.visualsouth.com/blog/topic/erp-research) - [CloudSuite Industrial (49)](https://www.visualsouth.com/blog/topic/cloudsuite-industrial) - [CSI Features (43)](https://www.visualsouth.com/blog/topic/csi-features) - [ERP implementation (40)](https://www.visualsouth.com/blog/topic/erp-implementation) - [Manufacturing Data (20)](https://www.visualsouth.com/blog/topic/manufacturing-data) - [Configure Price Quote (CPQ) (12)](https://www.visualsouth.com/blog/topic/configure-price-quote-cpq) - [ERP deployment (11)](https://www.visualsouth.com/blog/topic/erp-deployment) - [Service Management (9)](https://www.visualsouth.com/blog/topic/service-management) - [Infor Visual (7)](https://www.visualsouth.com/blog/topic/infor-visual) - [Customer Relationship Management (CRM) (4)](https://www.visualsouth.com/blog/topic/crm-research) [see all](https://www.visualsouth.com/blog/customer-certifications#) ### Posts by Topic - [Business improvement (116)](https://www.visualsouth.com/blog/topic/business-improvement) - [ERP selection (93)](https://www.visualsouth.com/blog/topic/erp-selection) - [ERP research (79)](https://www.visualsouth.com/blog/topic/erp-research) - [CloudSuite Industrial (49)](https://www.visualsouth.com/blog/topic/cloudsuite-industrial) - [CSI Features (43)](https://www.visualsouth.com/blog/topic/csi-features) - [ERP implementation (40)](https://www.visualsouth.com/blog/topic/erp-implementation) - [Manufacturing Data (20)](https://www.visualsouth.com/blog/topic/manufacturing-data) - [Configure Price Quote (CPQ) (12)](https://www.visualsouth.com/blog/topic/configure-price-quote-cpq) - [ERP deployment (11)](https://www.visualsouth.com/blog/topic/erp-deployment) - [Service Management (9)](https://www.visualsouth.com/blog/topic/service-management) - [Infor Visual (7)](https://www.visualsouth.com/blog/topic/infor-visual) - [Customer Relationship Management (CRM) (4)](https://www.visualsouth.com/blog/topic/crm-research) [see all](https://www.visualsouth.com/blog/customer-certifications#) #### Services [Infor ERP Consulting](https://visualsouth.com/erp-consulting/) [Infor ERP Support](https://www.visualsouth.com/support) [ERP & ISM Implementation](https://visualsouth.com/erp-ism-implementation/) [Upgrade](https://www.visualsouth.com/upgrade) [Scheduling Workshop](https://www.visualsouth.com/scheduling-workshop) [Application Development](https://visualsouth.com/custom-applications/) [Application Process Review](https://visualsouth.com/application-process-review/) #### Products [CloudSuite Industrial (SyteLine)](https://visualsouth.com/cloudsuite-industrial/) [AI for Infor ERP](https://www.visualsouth.com/infor-velocity-suite) [Infor VISUAL](https://visualsouth.com/infor-erp-visual/) [VISUAL Shop Floor Mobile](https://www.visualsouth.com/visual-shop-floor-mobile) [Infor Quality Management](https://www.visualsouth.com/iqm) [Infor CRM](https://visualsouth.com/infor-crm/) [Configure Price Quote](https://visualsouth.com/infor-cpq/) [Power BI](https://www.visualsouth.com/power-bi-reporting-and-analytics) [ERP for Government Contractors](https://www.visualsouth.com/erp-for-government-contractors) [CADLink](https://www.visualsouth.com/cadlink) [Related Products](https://www.visualsouth.com/related-products) #### RESOURCES [Blog](https://www.visualsouth.com/blog) [YouTube Channel](https://www.youtube.com/user/VisualSouth) [Subscribe By Email](https://www.visualsouth.com/subscribe-to-insights) #### [SUCCESS STORIES](https://visualsouth.com/success-stories/) #### [ABOUT](https://www.visualsouth.com/about-us) #### Get In Touch [Contact](https://www.visualsouth.com/contact-us) [Free Consultation](https://www.visualsouth.com/free-assessment) [Privacy Policy](https://www.visualsouth.com/privacy) --- **2315 West Arbors Drive Suite 205 Charlotte, NC 28262 **704-721-6020 **![inforbadge_goldpartner-1](https://www.visualsouth.com/hs-fs/hubfs/inforbadge_goldpartner-1.png?width=287&name=inforbadge_goldpartner-1.png)**   © 2026 Visual South. All rights reserved. [[fa icon="chevron-up"]](https://www.visualsouth.com/blog/customer-certifications#) [![Visual South](https://www.visualsouth.com/hs-fs/hubfs/VisualSouthLOGOvector3015%20175w.png?width=175&height=88&name=VisualSouthLOGOvector3015%20175w.png "Visual South")](https://www.visualsouth.com/) [![Looking for ERP?](https://no-cache.hubspot.com/cta/default/2623780/8f57cc23-89ad-47f7-95c3-71a93820718f.png)](https://cta-redirect.hubspot.com/cta/redirect/2623780/8f57cc23-89ad-47f7-95c3-71a93820718f) ## Something Powerful ### Tell The Reader More The headline and subheader tells us what you're [offering](https://www.visualsouth.com/blog/customer-certifications#), and the form header closes the deal. Over here you can explain why your offer is so great it's worth filling out a form for. Remember: - Bullets are great - For spelling out [benefits](https://www.visualsouth.com/blog/customer-certifications#) and - Turning visitors into leads. ## Something Powerful ### Tell The Reader More The headline and subheader tells us what you're [offering](https://www.visualsouth.com/blog/customer-certifications#), and the form header closes the deal. Over here you can explain why your offer is so great it's worth filling out a form for. Remember: - Bullets are great - For spelling out [benefits](https://www.visualsouth.com/blog/customer-certifications#) and - Turning visitors into leads. ![](https://imaginativeacute52.com/816670.png) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Nick Mendolia", "url" : "https://www.visualsouth.com/blog/author/nick-mendolia" }, "dateModified" : "2025-06-23T16:45:38.895Z", "datePublished" : "2025-06-23T16:45:38.000Z", "headline" : "Customer Requirements & Certifications In Infor CloudSuite Industrial", "image" : [ "https://www.visualsouth.com/hubfs/Customer%20requirements%20certifications.png" ], "mainEntityOfPage" : { "@id" : "https://www.visualsouth.com/blog/customer-certifications", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.visualsouth.com/hubfs/VisualSouthLOGOvector3015%20175w.png" }, "name" : "Visual South" } } ```