This article is part of our CloudSuite Industrial Feature Focus series.
Each post highlights a specific feature within Infor CloudSuite Industrial (CSI). In this one, we’re exploring how CSI helps manufacturers meet Customer Requirements & Certifications, particularly in industries that require documented proof of compliance.
Here’s what we’re focusing on today:
Many manufacturers must meet customer-specific quality requirements, including documentation and certification of compliance. CSI’s Quality Control module provides structured tools for tracking and enforcing these requirements, especially through the use of control plans, documentation logs, and certificate handling workflows.
For example, CSI can require that Certificates of Conformance (CoCs) be validated and included with each shipment. These certifications are tied to the job, customer, and item, ensuring documentation stays intact from production to delivery. CSI also helps ensure that customer-required quality steps (like audits, process validations, or test documentation) are logged before shipment occurs.
This feature is particularly important for regulated industries—like aerospace, medical, or defense—where missing documentation could delay delivery or result in chargebacks. Because CSI keeps these processes within the ERP, traceability and accountability are maintained throughout the system.
Nick Mendolia, Director of Client Solutions at Visual South, explains how tracking certifications in CSI helps close the loop on compliance:
“It’s really about validating that all certifications have been completed and shipped with the product. That may not sound complex, but doing it in a spreadsheet is a mess.”
Nick notes that this functionality is especially useful when tied directly to the job and customer record. “The benefit of tracking it within the ERP is you have that end-to-end connection—from the actual job or PO that produced the item all the way through shipment,” he says.
Rather than relying on disconnected systems or tribal knowledge, CSI helps formalize customer quality obligations and make sure nothing gets missed at the shipping dock.
Want to see how quality control works in CloudSuite Industrial? Watch this short micro-demo, part of our 20-video demo series on CSI.
Want to explore more about CSI’s quality management capabilities? Let’s talk.
Want to see CloudSuite Industrial in action? Access the full demo gallery below.