5 Characteristics of ERP Implementation Failures

By Nick Mendolia on 5/16/18 10:00 AM

ERP implementation challenges

Clear signs of risk and unavoidable challenges can usually be identified from the start of every ERP implementation. Similarly, challenges that are completely unanticipated almost always arise throughout the implementation. Every issue, big or small, should be identified as a risk to the project that might lead to failure.

Topics: erp
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Field Service Management App: What Features Do You Need?

By Tim O'Brien on 5/9/18 10:00 AM

Choosing field service management apps can be easy

The Visual South team frequently discusses the need for a foundation and process to ensure success when choosing enterprise systems. The same is true with field service management apps – if you have a plan, then it’s easy. If you don’t, then not so much. One way to hit that easy button is to learn how to select service management software as it will give you guidance on the steps to create a process and a plan.

Topics: ISM
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The Story Behind the Image

By Jack Shannon on 5/4/18 10:00 AM

A shop floor can be out of focus

I created the image used in the header of this blog about a year and a half ago for another project I was working on. Since then, it's also become the main image the Visual South website's homepage. I like the image because it tells the story of who we are as a company, and how we work with our customers to help them become more efficient. You've seen the image, now let me tell the story in words.

Topics: erp
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ERP for Accounting: How to Determine the Requirements You Need in a Manufacturing Environment

By Jack Shannon on 5/2/18 10:00 AM

ERP accounting requirements are like cars

Let’s talk about the Porsche 911 and Chevy Spark. While both are cars, there is a big difference between the two. The 911 is a refined sports car with a base price of $91,000. The Spark is an economy car with a base price of $13,050. Both will get you safely from point A to point B; both have an engine, doors, windows, breaks, airbags, etc. Clearly though, they are not the same and aren’t even in the same market. They appeal to different types of buyers and are designed with that buyer in mind. If you go no further than category of vehicles and only look at price, you could end up buying a Spark, going to the racetrack, and being on the receiving end of a humbling experience.

Topics: erp
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Is Unintegrated Software Hurting Your Field Service Management Process?

By Tim O'Brien on 4/25/18 10:00 AM

Unintegrated field service management systems are costly

Visual South engages with many clients simply because these businesses recognize their non-integrated systems are costing them a bundle to manually integrate and maintain, and limiting profitable growth. Typically, companies use an accounting system, and some combination of Excel and small stand-alone, third-party applications to address immediate needs, but those “Frankenstein” systems are costly and limiting. It would be easy to say this is hurting the user’s field service management process, but in many cases, there are no firm processes to hurt because there is no supporting infrastructure. However, there are many non-related and redundant tasks performed to manually tie information together.

Topics: ISM
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How to Improve Your Manufacturing Operation

By Jack Shannon on 4/18/18 10:00 AM

 

Is the solution hidden in plain sight?

When I talk to customers about getting more out of their ERP system, I always ask who is responsible for the variance in estimated vs. actual costs in a completed work order. In some cases, I get a quick answer with a name. That speaks volumes to me because it means they are proactive in looking at cost data. Companies who do this become comfortable with the accuracy of the data. This doesn’t mean they like all the data; but that’s the point. If there is an unacceptable variance, they find out what caused it. Perhaps the standard was wrong (in either direction). Perhaps the execution was flawed or exceeded expectations. The important thing is they know about it, and can do something about it.

Topics: erp
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Strategy for Selecting a CRM Solution

By Sean Mohan on 4/11/18 10:00 AM

 Do your homework

Often times I get asked by potential CRM customers what CRM system they should buy. My answer is usually, “It doesn’t matter.” If you are going to choose the CRM system without doing your homework, any system will work equally as well, or as poorly, so just pick the cheapest. However, if you are going to do your homework and make the decision that best fits your company, you have a long way to go before choosing the CRM system that makes sense. So if this is the case, then what should you consider before purchasing a CRM System?

Topics: CRM
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Learning Curve

By Jack Shannon on 4/6/18 10:00 AM

Focus on the Solution

I’m not a golfer. How do I know this? Because I tried to be. Practice, regular play, lessons – I tried it all. What I heard over and over again as a professional tried to correct my version of a golf swing was this: The swing I’m teaching you is going to feel funny at first.

Topics: erp
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4 Questions to Ask to Get the Right ERP System

By Tim O'Brien on 4/4/18 10:00 AM

ERP software evaluations provide answers to your questions

Visual South assists companies with ERP system evaluations and implementations every day, and has since 1993. It’s what we do and we have been through the ERP evaluation process hundreds of times.

However, many customers may only evaluate ERP software every 10 to 15 years. The ERP selection team members may have never evaluated software, or may have done so only once before. This leads to the development of many different processes -- some are good and others not so good. The Visual South team can help regardless.

Topics: erp
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Infor CRM Review: Overview, Features & Implementation

By Sean Mohan on 3/28/18 10:00 AM

Why InforTM CRM  

Customer relationships are essential to your sales success. Whether you're identifying new leads or staying current with existing customers, you need a complete view of customer interactions across your sales, marketing, customer service, and support teams. With these insights, your teams can collaborate more effectively and respond promptly and knowledgeably to sales opportunities and customer inquiries—both in the office and in the field.

Topics: CRM
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