---
title: Non-conformance Tracking In Infor CloudSuite Industrial
description: Learn about non-conformance tracking within the Quality Management module of Infor CloudSuite Industrial.
image: https://www.visualsouth.com/hubfs/Non-conformance%20tracking.png
---

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# [Non-conformance Tracking In Infor CloudSuite Industrial](https://www.visualsouth.com/blog/non-conformance-tracking)

 6/23/25 12:45 PM

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![Non-conformance tracking](https://www.visualsouth.com/hs-fs/hubfs/Non-conformance%20tracking.png?width=700&height=300&name=Non-conformance%20tracking.png)

This article is part of our **CloudSuite Industrial Feature Focus** series.

Each post highlights a specific feature within [**Infor CloudSuite Industrial (CSI)**](https://www.visualsouth.com/cloudsuite-industrial). In this one, we’re focusing on **Non-conformance Tracking**, a foundational function in CSI’s Quality module that helps manufacturers manage quality failures and turn them into corrective actions.

Here’s what we’re focusing on today:

- **Feature:** Non-conformance Tracking
- **Module:** Quality Management
- **Product:** Infor CloudSuite Industrial ERP

## Non-conformance Tracking Overview

CSI tracks non-conformances using a workflow that begins with a **Material Review Report (MRR)**. When a part fails inspection, whether it's incoming, in-process, or returned from a customer, the system generates an MRR to record the issue. That record can then trigger a **Corrective Action Report (CAR)**, an RMA, or other disposition workflows.

The Quality module also places non-conforming inventory into a designated **QC hold location** so it can’t be used in production or shipped accidentally. From there, users determine whether to scrap, rework, credit, or approve the part for use after review.

Non-conformance records are linked to suppliers, jobs, work centers, and specific serial or lot numbers, ensuring traceability. CSI also tracks the cost of quality for each incident using custom-defined categories like rework, redesign, and inspection time.

## Expert’s Take on Non-conformance Tracking

**Nick Mendolia**, Director of Client Solutions at Visual South, describes how CSI’s non-conformance system works in practice:

> “You can generate Material Reviews and automatically create Corrective Action Reports from those reviews—and ultimately turn them into RMAs if required.”

Nick explains that as soon as a part is marked non-conforming, CSI takes action. “The system places those items into a hold location. They’re unavailable for production until they’re dispositioned.”

That disposition process is fully integrated. “You choose whether to use the parts, rework them, scrap them, or offer a credit. And that decision is captured in the quality records,” he adds.

## Quality Management Micro Demo

Want to see how quality control works in CloudSuite Industrial? Watch this short micro-demo, part of our [20-video demo series on CSI](https://www.visualsouth.com/cloudsuite-industrial-syteline-demo-gallery).

 

## Related CloudSuite Industrial Resources

- [Supplier Management](https://www.visualsouth.com/blog/supplier-management)
- [Tracking Job Quality](https://www.visualsouth.com/blog/tracking-job-quality)
- [Customer Requirements & Certifications](https://www.visualsouth.com/blog/customer-certifications)
- [Customer Complaint Reporting (CCR)](https://www.visualsouth.com/blog/customer-complaint-reporting)

Want to explore more about CSI’s quality management capabilities? [Let’s talk](https://www.visualsouth.com/contact).

Want to see CloudSuite Industrial in action? Access the full demo gallery below.

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 Topics: [CloudSuite Industrial](https://www.visualsouth.com/blog/topic/cloudsuite-industrial) [CSI Features](https://www.visualsouth.com/blog/topic/csi-features)

![Nick Mendolia](https://app.hubspot.com/settings/avatar/75653e503ec504d99073dd77fc6dc5f7)

#### Written by [Nick Mendolia](https://www.visualsouth.com/blog/author/nick-mendolia)

Nick is the Director of Client Solutions at Visual South and has been working in the Manufacturing industry for over 35 years, including roles as Tool & Die Maker, Machine Shop Foreman, and Director of Manufacturing. He has been involved in many ERP implementations as a customer and consultant. Nick has been with Visual South since 2003.

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