Why Infor Service Management?

Keep all service-based data in one integrated solution.

Gone are the days of using multiple disparate systems, spreadsheets, and files to track your service data. With Infor Service Management, your entire organization can use one integrated solution.

Improve the scheduling process for your field technicians.

With the Infor Service Management solution, the adjustment or addition of new orders won’t delay or confuse the scheduling process. Your field technicians will have access to all pertinent data in real time so they can provide top-quality service to every customer.

Know with certainty that your records are accurate.

Whether it’s for internal reporting purposes or an audit (or anything in between), it’s critical to have historical records of your data. Service Management software keeps service records in line, and they can be easily downloaded at the click of a button.

See ISM In Action

Watch how ISM helps a company that rents and services industrial equipment. Learn how the people in the following roles use ISM to get the critical data they need along with their ability to interact with one another:

  • VP Sales
  • Customer Service
  • Dispatcher
  • Technician
  • Service Manager


Infor Service Management Features

Scheduling & Dispatch Tools

Send the right field technician for the job and keep your team in the know with Infor Service Management’s user-friendly scheduling and dispatch tools.

A Mobile Interface

Enable field technicians to access service history, account status, parts availability, pricing, scheduling, and more—all from their handheld device or laptop.

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Service Orders

Ensure that all of your orders are managed efficiently through scheduling, workflows, and escalation alerts.

Service Contracts

Take the weight off of your field technicians’ shoulders by scheduling out and managing recurring contracts.


Track your critical key performance indicators—and create reports with the click of a button—all from within your Infor Service Management portal.

Service History

Manage a complete historical log of your service calls, installations, warranties, inspections, and more.

“[Infor Service Management] software is a powerful tool that allows us to integrate our data and processes into one seamless operation. We have increased our productivity 100%.”

Raymond J. Klouda

President, Elite Electronic Engineering

Want to talk about your needs?

Hundreds of organizations have trusted Visual South—a certified Gold Infor Partner—for a personalized approach to implementing Infor Service Management. Are you ready to join them? Book a time for a free, no-pressure discussion about how we can help you get your Service Management system running smoothly in no time.
Schedule Your Free Consultation