Video transcript

Hi, I'm Jack Shannon, President of Visual South. Let's talk about how Infor changed the game when it comes to implementing CSI.

3 elements of an implementation

There are three elements of an implementation. The first element is to build a strong foundation. We want each department to have a fundamental understanding of how the software works in that department. The second element is develop procedures. We want to address business issues, taking advantage of the functionality in the software to help address those business issues. The third element is training. The end users need to be trained.

How it was done

Let's talk about how we used to handle the first two elements, the building of the foundation and the building of the procedures. The foundation was built with live, in-person, classroom training to build that fundamental understanding of how the software works. The training consumed at least a day for each topic, sometimes multiple days. Entire procedures were developed from scratch with the customer during consulting sessions.

How Infor changed the game

Here is how Infor has changed the model for foundation building training and procedural development. To build a foundation of knowledge Infor Campus replaces day or days long consulting led training classes. Campus has hundreds of training videos. The right sessions are assigned to the right users. The short sessions are self-paced. They are available for new employees. We'll guide you through setting up campus for your employees, making sure the right people are taking the right classes. We'll also put in the implementation plan when those classes should be taken.

To speed up the process of developing procedures, implementation accelerators are out-of-the-box, best practice procedures develop for your organization. Think of procedures like: How to enter an order, plan for materials, ship an order, and so on. The only thing missing are your unique business requirements. Our consultants work with you to find the gaps and then they personalize the procedure to fit your organizational needs.

End users still need to be trained. What I've laid out gets you there quicker and is more cost efficient.