Field Service Management App: What Features Do You Need?

    By Tim O'Brien on 5/9/18 10:00 AM

    Choosing field service management apps can be easy

    The Visual South team frequently discusses the need for a foundation and process to ensure success when choosing enterprise systems. The same is true with field service management apps – if you have a plan, then it’s easy. If you don’t, then not so much. One way to hit that easy button is to learn how to select service management software as it will give you guidance on the steps to create a process and a plan.

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    Is Unintegrated Software Hurting Your Field Service Management Process?

    By Tim O'Brien on 4/25/18 10:00 AM

    Unintegrated field service management systems are costly

    Visual South engages with many clients simply because these businesses recognize their non-integrated systems are costing them a bundle to manually integrate and maintain, and limiting profitable growth. Typically, companies use an accounting system, and some combination of Excel and small stand-alone, third-party applications to address immediate needs, but those “Frankenstein” systems are costly and limiting. It would be easy to say this is hurting the user’s field service management process, but in many cases, there are no firm processes to hurt because there is no supporting infrastructure. However, there are many non-related and redundant tasks performed to manually tie information together.

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    Infor Service Management Review

    By Tim O'Brien on 12/13/17 10:00 AM


    Infor Service Management is a Comprehensive Application

    The Infor Service Management solution is an ERP application for service companies, field service companies, and manufacturers and equipment companies that provides service including installation, both preventive and emergency maintenance, warranty, service contracts, inspections, and both internal and external operations. Infor Service Management can be categorized as an Enterprise Resource Planning (ERP) solution due to the abundance of functionality provided with the core offering. This vast functional footprint is a differentiator for Infor Service Management, as few other field service management systems have the same broad reach.

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    How to Select Service Management Software

    By Tim O'Brien on 11/22/17 10:00 AM

    Not all service management companies are the same

    Experience shows that the service management industry is diverse and has varying business functionality requirements. The diversity can make selecting service management software challenging due to this complexity. Service management software is also part of the ERP (Enterprise Resource Planning) family as the software selected can impact all aspects of your business.

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    How Equipment Rental Companies Utilize Infor Service Management

    By Jack Shannon on 11/8/17 10:00 AM

    Equipment rental companies manage assets and customer service. Infor Service Management (ISM) does the same.

    At a very high level, the goals of an equipment rental company and ISM are the same: to manage assets and customer relationships. The company needs to have assets customers want to rent; it’s also important for those assets to be maintained properly to reduce downtime. If either of those needs are not met, valuable sales opportunities may be lost forever.

    Infor Service Management’s functionality is aligned to help companies meet these goals. Let’s start with the most important aspect of ISM: It’s one system, one database.

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