Tim O'Brien

    Tim has over 20 years of successful experience helping companies improve their processes and operations using enterprise software solutions. Those enterprise solutions include Enterprise Resource Planning for manufacturers, Service Management for service oriented companies, and Enterprise Asset Management in the process manufacturing industry.

    Recent Posts

    Infor SyteLine Review

    By Tim O'Brien on 1/16/19 10:00 AM

    What is Infor SyteLine enterprise resource planning (ERP) software?

    Infor SyteLine (recently rebranded as Infor CloudSuite Industrial or CSI) ERP software is Infor’s ERP offering for small and medium-sized manufacturers and distributors. For more than 30 years, SyteLine has been used by manufacturing-centric companies for managing their business activities. SyteLine scales from as small as a 15-user single site up to hundreds of users across multiple sites, divisions, and multiple companies.

    Topics: erp
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    4 Questions to Ask to Get the Right ERP System

    By Tim O'Brien on 1/9/19 10:00 AM

    ERP software evaluations provide answers to your questions

    Visual South assists companies with ERP system evaluations and implementations every day, and has since 1993. It’s what we do and we have been through the ERP evaluation process hundreds of times.

    However, many customers may only evaluate ERP software every 10 to 15 years. The ERP selection team members may have never evaluated software, or may have done so only once before. This leads to the development of many different processes -- some are good and others not so good. The Visual South team can help regardless.

    Topics: erp
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    How Infor ERP Helps Assemble-To-Order Manufacturers

    By Tim O'Brien on 12/19/18 10:00 AM

    Infor provides options

    Infor provides ERP solutions that help manufacturers with all order modes, including assemble-to-order, make-to-order, configure-to-order, engineer-to-order, build-to-stock and forecast, and mixed-mode production. Some Infor ERP solutions are manufacturing-centric—such as CloudSuite Industrial (Syteline) and Infor VISUAL—and manage all manufacturing modes, including assemble-to-order, very well.

    Topics: erp
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    IT's Role in ERP: Before, During & After The Selection Process

    By Tim O'Brien on 11/14/18 10:00 AM

    Include IT for the best results

    The role of Information Technology (IT) in an ERP implementation project is very important. The IT manager should always be part of the project as their department will be responsible for assisting during the software evaluation, installing the software or connectivity, and providing the ongoing infrastructure support needed for an optimum-performing ERP system and environment.

    Topics: erp
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    ERP Implementation: How to Get Your Employees On Board

    By Tim O'Brien on 9/12/18 10:00 AM

    Why do you need employees to get on board for your ERP implementation?

    Visual South has spent over two decades doing ERP implementations and we’ve learned more than a few secrets to success along the way. Our project leaders and implementation consultants have managed customer teams that were cooperative…and others that weren’t so cooperative. The success of the project greatly depends on getting your implementation team members on board and employees to buy in. An ERP implementation is a team activity. As with any team, if one person fails to do their job, there will be breakdowns and mistakes that not only affect that person, but the entire team. One person can cause a phase or entire project to fail. It is as simple as that.

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    Is It Possible to Have an ERP Free Trial?

    By Tim O'Brien on 8/8/18 10:00 AM

    ERP software free trials

    Visual South is often asked by potential customers if it’s possible to try the Infor ERP software. The answer to that question is yes; we’d be happy to arrange a test drive of the software for you. However, we do ask that you complete a few steps prior to the ERP trial to ensure our software would be a good fit for your functionality needs and budget.

    Topics: erp
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    Field Service Management App: What Features Do You Need?

    By Tim O'Brien on 5/9/18 10:00 AM

    Choosing field service management apps can be easy

    The Visual South team frequently discusses the need for a foundation and process to ensure success when choosing enterprise systems. The same is true with field service management apps – if you have a plan, then it’s easy. If you don’t, then not so much. One way to hit that easy button is to learn how to select service management software as it will give you guidance on the steps to create a process and a plan.

    Topics: ISM
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    Is Unintegrated Software Hurting Your Field Service Management Process?

    By Tim O'Brien on 4/25/18 10:00 AM

    Unintegrated field service management systems are costly

    Visual South engages with many clients simply because these businesses recognize their non-integrated systems are costing them a bundle to manually integrate and maintain, and limiting profitable growth. Typically, companies use an accounting system, and some combination of Excel and small stand-alone, third-party applications to address immediate needs, but those “Frankenstein” systems are costly and limiting. It would be easy to say this is hurting the user’s field service management process, but in many cases, there are no firm processes to hurt because there is no supporting infrastructure. However, there are many non-related and redundant tasks performed to manually tie information together.

    Topics: ISM
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    3 Downsides of a One-Off ERP & CRM Integration

    By Tim O'Brien on 3/7/18 10:00 AM

    ERP and CRM integration benefits and issues

    It’s not as simple as one may think for companies to execute an ERP and CRM integration. In many cases, there is no strategy as internal departments do their own thing. For example, accounting may adopt QuickBooks and production may use a non-integrated system or supplement QuickBooks with a plethora of spreadsheets. This scenario is one we commonly see.

    Topics: erp
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    What is Infor CloudSuite Industrial?

    By Tim O'Brien on 12/27/17 10:00 AM

    Infor CloudSuite Industrial Enterprise Resource Planning Software

    Infor CloudSuite Industrial Enterprise Resource Planning (ERP) software is Infor’s leading solution for small- to medium-size manufacturers. If your manufacturing company has an annual revenue ranging from $10 million to $250 million, then CloudSuite Industrial may be a good fit for your business requirements. Thousands of customers use the Infor CloudSuite Industrial (formerly known as Syteline) worldwide. In fact, it is often independently ranked among the top three ERP solutions available for SMB manufacturing companies.

    Topics: erp
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