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What Does the Infor OS Do?

1/3/24 10:00 AM


Infor OS overview

The Infor Operating Service (or Infor OS) is a cloud innovation platform of Infor-built applications that significantly enhance CloudSuite ERP.

The Infor OS platform is included with the CloudSuite ERP subscription. Infor OS is composed of many applications that allow CloudSuite customers to maximize the use of their purpose-built ERP.

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Infor OS applications include:

    • Infor Birst Business Intelligence/Analytics and Infor Data Lake
    • Infor Enterprise Portal and UX
    • Infor ION Event Manager and Workflow
    • Infor ION Middleware Infor Mongoose Development Platform
    • Infor Mongoose Development Platform
    • Infor AI & Digital Assistant
    • Infor Document Management

The Infor OS is a comprehensive toolset that allows CloudSuite ERP users and administrators to have a virtually limitless landscape to build a complete customer-specific application that meets all their business requirements.

What does each of the Infor OS applications do?

Below is a summary of what purposes are met by each Infor OS application:

Birst Business Intelligence and Infor Data Lake – Infor provides CloudSuite ERP users with a complete analytics solution, ready to use out of the box. Unlike commonly known business intelligence (BI) tools such as Tableau and Power BI, the Infor Birst solution is more than just visualizations that require many other components. Birst is a complete BI solution that includes the Infor Data Lake, where Infor ERP data and other data sources can be pooled for data mining. The Infor Birst infrastructure also allows for quicker time to value, and requires very few internal resources when compared to other competing BI systems.

Infor Birst BI and Analytics Video

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Enterprise Portal and UX – The Infor Enterprise User Experience offers easy-to-use and user-specific homepages that can include Birst Business Intelligence visualizations, KPIs, transactional forms, links to favorite forms, tasks, notifications, workflow approvals, and any type of web form. The result is a user-built environment with everything the user needs to both see and take action from a central location. The user experience is mobile friendly as well, allowing for access anywhere.

Easy to Use Infor Enterprise UX

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ION Event Manager and Workflow – This application gives users the ability to notify others when events happen, provide business processes where approvals are needed, and view events on their homepage and mobile devices. Easy-to-create business logic and rules allow companies to formalize processes and make those required actions quick to see and approve.

Infor ION Event Manager Video

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ION Middleware – The beauty of the Infor strategy is that customers can have a single-sourced and single-supported ERP ecosystem by integrating Infor CloudSuite ERP and Infor ION. Infor ION can also be integrated with other third-party applications. ION Middleware simply allows you to easily integrate other applications to Infor ERP.

Infor ION Video

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Mongoose Application Development Framework – Infor understands that some companies have technical expertise and may want to personalize or extend the Infor CloudSuite ERP application. Included in the Infor OS platform is the Mongoose Development Framework toolset, which allows users to modify existing Infor CloudSuite forms, or build new applications within the ERP. As most know, there may be a small percentage of functional requirements not addressed with the native application and Infor Mongoose allows these needs to be met.

Infor Mongoose Development Framework

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Infor AI & Digital Assistant – AI with Infor CloudSuite ERP is evolving and customers are seeing results leveraging it. Infor AI and Digital Assistant allows for extensive modeling, yet also helps simplify the user experience. Infor AI can be used in much the same way as Apple’s Siri. More specifically, by having the conversational UX, a user can give verbal commands to Infor AI to retrieve information. For example, if a user asked, “Infor AI, how many of part 123 do we have in inventory?” Infor AI will deliver that information.

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Infor AI also can work with Machine Learning . Infor states that Machine Learning (ML) is a category of Artificial Intelligence (AI), that focuses on using data and algorithms to train models and use those models to make predictions on new and unseen data. Infor AI/ML opens up the world of machine learning to a wider array of business users through its visual modeler, allowing for deployment of models with low-code and no-code implementations.

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Infor Document Management (IDM) – The Infor OS includes a full-blown document management system that is part of the Infor CloudSuite ERP application. The value is that you don’t have to purchase and implement a third-party system, as well as build the integration, because it is already done for you with IDM. You have the ability to see documents on your homepage, throughout the ERP application, and even on your mobile device.

Infor Document Management Video

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The Infor OS platform gives CloudSuite users a complete, easy-to-use, easy-to-configure, and easy-to-access solution. Infor understands that the usability of CloudSuite ERP is as important as its functionality. Infor continues to leverage new technology to have the most complete and pure Infor solutions available, which maximizes value while minimizing risks often introduced with dependency on third-party applications.

For a more detailed Infor OS overview or information about how this platform can help your organization, please reach out for a free assessment.

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Tim O'Brien

Written by Tim O'Brien

Tim has over 20 years of successful experience helping companies improve their processes and operations using enterprise software solutions. Those enterprise solutions include Enterprise Resource Planning for manufacturers, Service Management for service oriented companies, and Enterprise Asset Management in the process manufacturing industry.