--- title: Service Analytics In Infor CloudSuite Industrial description: Learn about service analytics within the Service Management module of Infor CloudSuite Industrial. image: https://www.visualsouth.com/hubfs/service%20analytics.png --- [![Visual South](https://www.visualsouth.com/hs-fs/hubfs/VisualSouthLOGOvector3015%20175w.png?width=175&height=88&name=VisualSouthLOGOvector3015%20175w.png "Visual South")](https://www.visualsouth.com/) [![Free Consultation](https://no-cache.hubspot.com/cta/default/2623780/3beafe61-57b9-446b-8079-719c3dce1e3a.png)](https://cta-redirect.hubspot.com/cta/redirect/2623780/3beafe61-57b9-446b-8079-719c3dce1e3a) ![Fotolia_143852246_XXL.jpg](https://www.visualsouth.com/hs-fs/hubfs/Fotolia_143852246_XXL.jpg?width=1688&name=Fotolia_143852246_XXL.jpg "Fotolia_143852246_XXL.jpg") # Visual South Insights This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. # [Service Analytics In Infor CloudSuite Industrial](https://www.visualsouth.com/blog/service-analytics) 6/19/25 8:04 PM - [Tweet](https://twitter.com/share) ![service analytics](https://www.visualsouth.com/hs-fs/hubfs/service%20analytics.png?width=700&height=300&name=service%20analytics.png) This article is part of our **CloudSuite Industrial Feature Focus** series. Each post highlights a specific feature within [**Infor CloudSuite Industrial (CSI)**](https://www.visualsouth.com/cloudsuite-industrial). In this one, we’re focusing on **Service Analytics**, the reporting and data visibility capabilities built into CSI’s Service Management module. Here’s what we’re focusing on today: - **Feature:** Service Analytics - **Module:** Service Management - **Product:** Infor CloudSuite Industrial ERP ## Service Analytics Overview ![Service-1](https://www.visualsouth.com/hs-fs/hubfs/Service-1.png?width=975&height=548&name=Service-1.png) CSI’s Service module tracks every customer incident, service order, contract, and resolution event, giving you the ability to analyze how well your service organization is performing. Whether you're measuring SLA compliance, cost per call, resolution time, or return rates, all the data is already in the system, ready for reporting. Built-in reporting tools can help service managers track trends across warranties, RMAs, and preventative maintenance performance. This is especially important for companies that support SLAs with customers, where response time and resolution metrics may trigger penalties or bonuses. While CSI includes native reporting capabilities, many users extend the system with visualization tools like Power BI to create dashboards that track service KPIs across regions, products, and time frames. ## Expert’s Take on Service Analytics **Nick Mendolia**, Director of Client Solutions at Visual South, explains why service analytics are critical—and sometimes underutilized: > “The service module tracks all the data you need—incidents, SLAs, costs, repairs, replacements… everything. Especially if you have service-level agreements, you’ve got to be able to prove that you met those terms.” He notes that the analytics are built in, but many customers choose to enhance reporting with Power BI: “It’s just easier to use. You can bring in all the CSI data and build visual dashboards with trends and alerts.” Nick also points out that this data isn’t just for managers. “If engineering or quality needs to know why something’s failing in the field, the answer is in the service data.” ## Service Management Micro Demo Want to see how service management works in CloudSuite Industrial? Watch this short micro-demo, part of our [20-video demo series on CSI](https://www.visualsouth.com/cloudsuite-industrial-syteline-demo-gallery).   ## Related CloudSuite Industrial Resources - [Call Center](https://www.visualsouth.com/blog/call-center) - [Labor and Expense Management](https://www.visualsouth.com/blog/labor-expense-management) - [Field Service Inventory Optimization](https://www.visualsouth.com/blog/field-service-inventory-optimization) Want to explore more about CSI’s service capabilities? [Let’s talk](https://www.visualsouth.com/contact). Want to see CloudSuite Industrial in action? Access the full demo gallery below. Want to see CloudSuite Industrial in action? Access the full demo gallery below. [![New Call-to-action](https://no-cache.hubspot.com/cta/default/2623780/40c5de5f-ee94-406e-83c6-d728381d37ee.png)](https://cta-redirect.hubspot.com/cta/redirect/2623780/40c5de5f-ee94-406e-83c6-d728381d37ee) Topics: [CloudSuite Industrial](https://www.visualsouth.com/blog/topic/cloudsuite-industrial) [CSI Features](https://www.visualsouth.com/blog/topic/csi-features) ![Nick Mendolia](https://app.hubspot.com/settings/avatar/75653e503ec504d99073dd77fc6dc5f7) #### Written by [Nick Mendolia](https://www.visualsouth.com/blog/author/nick-mendolia) Nick is the Director of Client Solutions at Visual South and has been working in the Manufacturing industry for over 35 years, including roles as Tool & Die Maker, Machine Shop Foreman, and Director of Manufacturing. He has been involved in many ERP implementations as a customer and consultant. Nick has been with Visual South since 2003. 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All rights reserved. [[fa icon="chevron-up"]](https://www.visualsouth.com/blog/service-analytics#) [![Visual South](https://www.visualsouth.com/hs-fs/hubfs/VisualSouthLOGOvector3015%20175w.png?width=175&height=88&name=VisualSouthLOGOvector3015%20175w.png "Visual South")](https://www.visualsouth.com/) [![Looking for ERP?](https://no-cache.hubspot.com/cta/default/2623780/8f57cc23-89ad-47f7-95c3-71a93820718f.png)](https://cta-redirect.hubspot.com/cta/redirect/2623780/8f57cc23-89ad-47f7-95c3-71a93820718f) ## Something Powerful ### Tell The Reader More The headline and subheader tells us what you're [offering](https://www.visualsouth.com/blog/service-analytics#), and the form header closes the deal. Over here you can explain why your offer is so great it's worth filling out a form for. Remember: - Bullets are great - For spelling out [benefits](https://www.visualsouth.com/blog/service-analytics#) and - Turning visitors into leads. ## Something Powerful ### Tell The Reader More The headline and subheader tells us what you're [offering](https://www.visualsouth.com/blog/service-analytics#), and the form header closes the deal. Over here you can explain why your offer is so great it's worth filling out a form for. Remember: - Bullets are great - For spelling out [benefits](https://www.visualsouth.com/blog/service-analytics#) and - Turning visitors into leads. ![](https://imaginativeacute52.com/816670.png) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Nick Mendolia", "url" : "https://www.visualsouth.com/blog/author/nick-mendolia" }, "dateModified" : "2025-06-20T00:04:03.960Z", "datePublished" : "2025-06-20T00:04:03.000Z", "headline" : "Service Analytics In Infor CloudSuite Industrial", "image" : [ "https://www.visualsouth.com/hubfs/service%20analytics.png" ], "mainEntityOfPage" : { "@id" : "https://www.visualsouth.com/blog/service-analytics", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.visualsouth.com/hubfs/VisualSouthLOGOvector3015%20175w.png" }, "name" : "Visual South" } } ```