Visual South is often asked by potential customers if it’s possible to try the Infor ERP software. The answer to that question is yes; we’d be happy to arrange a test drive of the software for you. However, we do ask that you complete a few steps prior to the ERP trial to ensure our software would be a good fit for your functionality needs and budget.
The Visual South team frequently discusses the need for a foundation and process to ensure success when choosing enterprise systems. The same is true with field service management apps – if you have a plan, then it’s easy. If you don’t, then not so much. One way to hit that easy button is to learn how to select service management software as it will give you guidance on the steps to create a process and a plan.
Visual South engages with many clients simply because these businesses recognize their non-integrated systems are costing them a bundle to manually integrate and maintain, and limiting profitable growth. Typically, companies use an accounting system, and some combination of Excel and small stand-alone, third-party applications to address immediate needs, but those “Frankenstein” systems are costly and limiting. It would be easy to say this is hurting the user’s field service management process, but in many cases, there are no firm processes to hurt because there is no supporting infrastructure. However, there are many non-related and redundant tasks performed to manually tie information together.
It’s not as simple as one may think for companies to execute an ERP and CRM integration. In many cases, there is no strategy as internal departments do their own thing. For example, accounting may adopt QuickBooks and production may use a non-integrated system or supplement QuickBooks with a plethora of spreadsheets. This scenario is one we commonly see.
The Infor Service Management solution is an ERP application for service companies, field service companies, and manufacturers and equipment companies that provides service including installation, both preventive and emergency maintenance, warranty, service contracts, inspections, and both internal and external operations. Infor Service Management can be categorized as an Enterprise Resource Planning (ERP) solution due to the abundance of functionality provided with the core offering. This vast functional footprint is a differentiator for Infor Service Management, as few other field service management systems have the same broad reach.
2315 West Arbors Drive Suite 205
Charlotte, NC 28262
704-721-6020
